Customer Support

Making sure our customers are happy is our top priority. Our support staff is knowledgeable and friendly. Core Software Systems offers several different levels of techncal support that will meet your business needs and offer peace of mind. Our goal is always to attend to our customers' issues as quickly as possible. We pride ourselves in being honest, thorough and speedy with problem resolution. If you do not have a support plan with Core Software Systems yet, please let us know by visiting our page. We will respond with more details regarding our various support options.

Logging a Support Request

The easiest way to log a support request through email:

support@coresoftwaresystems.com

All customers having support engagements or other support agreements through consulting contracts will be able send emails to us directly through the above address. Within 20 minutes, you will receive a confirmation message with a ticket tracking number. This number is a unique case number so that you may add more details to the ticket if necssary. It is also possible to simply reply to any message containing the ticket tracking number. Those messages will also be applied to the ticket.

Finally, if you prefer to see all of your open and closed tickets, or prefer and on-line web form for submitting tickets, please visit our online Ticket Tracking System:

http://support.coresoftwaresystems.com

Named contacts from your organization will be able to log in and access a historical view of the support tickets logged. We limit the number of "named contacts" from each organization in order to help you set a process to ensure that support incidents reported actually merit being investigated by our staff. Time and time again, without these measures in place, organization IT staff have no idea tickets have been submitted that really were not necessary. This helps protect us and your organization from abuse of the support system.

Premium Support

If your organization has negotiated a Premium Support contract with us, two contacts from your organization have access to our 24/7 support line. For privacy reasons, we do not provide the Premium Support number on the web site.